{"id":2164,"date":"2026-07-12T17:47:54","date_gmt":"2026-07-12T17:47:54","guid":{"rendered":"https:\/\/witsportswear.com\/?page_id=2164"},"modified":"2026-07-12T17:48:08","modified_gmt":"2026-07-12T17:48:08","slug":"exchange-policy","status":"publish","type":"page","link":"https:\/\/witsportswear.com\/?page_id=2164","title":{"rendered":"Exchange Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">WIT SPORTSWEAR Exchange Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At WIT SPORTSWEAR, we want you to be completely satisfied with your purchase. If you need a different size or would like to exchange an item, we are happy to assist in accordance with the policy below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eligibility for Exchange<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for an exchange, items must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be requested for exchange within <strong>14 days<\/strong> of receiving your order.<\/li>\n\n\n\n<li>Be unused, unworn, unwashed, and in their original condition.<\/li>\n\n\n\n<li>Include all original tags, labels, and packaging.<\/li>\n\n\n\n<li>Be free from stains, odors, damage, or signs of use.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WIT SPORTSWEAR reserves the right to refuse exchanges that do not meet these requirements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Non-Exchangeable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following items cannot be exchanged unless they are faulty or incorrectly supplied:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-made or personalised products.<\/li>\n\n\n\n<li>Sale, clearance, or discounted items (unless defective).<\/li>\n\n\n\n<li>Gift cards.<\/li>\n\n\n\n<li>Items showing signs of wear, washing, or alteration.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to Request an Exchange<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To request an exchange:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our customer support team with your order number and details of the item you wish to exchange.<\/li>\n\n\n\n<li>Wait for exchange approval and return instructions.<\/li>\n\n\n\n<li>Securely package the item and send it to the address provided by our team.<\/li>\n\n\n\n<li>Once the returned item has been inspected and approved, we will process your exchange.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Exchange for Different Sizes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you require a different size, we will exchange your item subject to stock availability. If the requested size is unavailable, we will contact you to discuss alternative options.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Exchange for Different Products<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to exchange for a different product:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any price difference must be paid before dispatch if the new item is more expensive.<\/li>\n\n\n\n<li>If the replacement item is lower in value, a store credit may be issued at our discretion.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Return Shipping Costs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for the cost of returning items for exchange unless:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item received is faulty.<\/li>\n\n\n\n<li>The item received is incorrect due to our error.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WIT SPORTSWEAR recommends using a tracked shipping service, as we cannot be responsible for items lost in transit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faulty or Incorrect Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a faulty, damaged, or incorrect item, please contact us within <strong>48 hours<\/strong> of delivery. We may request photographs to help assess the issue and arrange a suitable resolution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Processing Time<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your returned item, exchanges are typically processed within <strong>5\u201310 business days<\/strong>. Shipping times for replacement items may vary depending on your location.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Consumer Rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This policy does not affect your statutory rights under applicable UK consumer protection laws.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact Us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding exchanges, please contact the WIT SPORTSWEAR customer support team. Please include your order number and relevant details so we can assist you as quickly as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WIT SPORTSWEAR Exchange Policy At WIT SPORTSWEAR, we want you to be completely satisfied with your purchase. If you need a different size or would like to exchange an item, we are happy to assist in accordance with the policy below. Eligibility for Exchange To qualify for an exchange, items must: WIT SPORTSWEAR reserves the right to refuse exchanges that\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2164","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/witsportswear.com\/index.php?rest_route=\/wp\/v2\/pages\/2164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/witsportswear.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/witsportswear.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/witsportswear.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/witsportswear.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2164"}],"version-history":[{"count":2,"href":"https:\/\/witsportswear.com\/index.php?rest_route=\/wp\/v2\/pages\/2164\/revisions"}],"predecessor-version":[{"id":2167,"href":"https:\/\/witsportswear.com\/index.php?rest_route=\/wp\/v2\/pages\/2164\/revisions\/2167"}],"wp:attachment":[{"href":"https:\/\/witsportswear.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}