WIT SPORTSWEAR Exchange Policy

At WIT SPORTSWEAR, we want you to be completely satisfied with your purchase. If you need a different size or would like to exchange an item, we are happy to assist in accordance with the policy below.

Eligibility for Exchange

To qualify for an exchange, items must:

• Be requested for exchange within 14 days of receiving your order.
• Be unused, unworn, unwashed, and in their original condition.
• Include all original tags, labels, and packaging.
• Be free from stains, odors, damage, or signs of use.

WIT SPORTSWEAR reserves the right to refuse exchanges that do not meet these requirements.

Non-Exchangeable Items

The following items cannot be exchanged unless they are faulty or incorrectly supplied:

• Custom-made or personalised products.
• Sale, clearance, or discounted items (unless defective).
• Gift cards.
• Items showing signs of wear, washing, or alteration.

How to Request an Exchange

To request an exchange:

1. Contact our customer support team with your order number and details of the item you wish to exchange.
2. Wait for exchange approval and return instructions.
3. Securely package the item and send it to the address provided by our team.
4. Once the returned item has been inspected and approved, we will process your exchange.

Exchange for Different Sizes

If you require a different size, we will exchange your item subject to stock availability. If the requested size is unavailable, we will contact you to discuss alternative options.

Exchange for Different Products

If you wish to exchange for a different product:

• Any price difference must be paid before dispatch if the new item is more expensive.
• If the replacement item is lower in value, a store credit may be issued at our discretion.

Return Shipping Costs

Customers are responsible for the cost of returning items for exchange unless:

• The item received is faulty.
• The item received is incorrect due to our error.

WIT SPORTSWEAR recommends using a tracked shipping service, as we cannot be responsible for items lost in transit.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery. We may request photographs to help assess the issue and arrange a suitable resolution.

Processing Time

Once we receive and inspect your returned item, exchanges are typically processed within 5–10 business days. Shipping times for replacement items may vary depending on your location.

Consumer Rights

This policy does not affect your statutory rights under applicable UK consumer protection laws.

Contact Us

For any questions regarding exchanges, please contact the WIT SPORTSWEAR customer support team. Please include your order number and relevant details so we can assist you as quickly as possible.